This Refunds, Disputes, and Payment Policy (the “Payment Policy”) explains how payments, payouts, refunds, disputes, and related financial matters are handled on the CrewTaskr platform.

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This Policy is part of and incorporated into our Terms of Service. By using CrewTaskr, you agree to be bound by this Payment Policy. Capitalized terms not defined here have the meaning given in the Terms of Service.

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1. Payment Processing

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CrewTaskr uses Stripe as its third-party payment processor to handle all payments and payouts.

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When a Client accepts a Worker’s bid:

1. The Client is charged the agreed amount.

2. Funds are securely processed and held in escrow.

3. The Worker is notified and receives job details.

4. Upon the Client’s approval of job completion, funds (minus CrewTaskr’s fees) are released to the Worker.

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All transactions are subject to successful authorization and verification by Stripe and the Client’s financial institution.

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2. Platform Fees

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CrewTaskr charges platform service fees, transaction fees, and other applicable fees for use of the Platform. Fees are clearly displayed before a Client confirms payment or a Worker accepts a job.

Platform fees are generally non-refundable, except where required by applicable law. CrewTaskr may change its fee structure at any time, and new fees will apply to transactions occurring after the change is posted.

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3. Worker Payouts

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Workers must complete Stripe onboarding and provide accurate payout information before receiving any funds. Payouts may be delayed or withheld due to:

• Pending Client approval

• Open disputes or reported issues

• Fraud investigations

• Chargebacks or payment disputes

• Compliance reviews or regulatory requirements

• Stripe verification or holds

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CrewTaskr is not responsible for delays caused by Stripe, banks, payment networks, or incorrect information provided by the Worker.

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4. Job Completion and Client Approval

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After the Worker marks the job as complete, the Client has a reasonable period (typically 3–7 days) to review the work and either:

• Approve completion (triggering payout), or

• Report an issue through the Platform.

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If the Client fails to respond within the designated timeframe, CrewTaskr reserves the right to automatically release the funds to the Worker. Clients are encouraged to communicate promptly and in good faith.

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5. Disputes and Reported Issues

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Clients may report issues if the work is:

• Incomplete or not performed

• Significantly different from the posted job description

• Causing property damage or safety concerns

• Suspected of fraud or misconduct

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When a dispute is reported:

• Payout will be temporarily held.

• Both parties may be asked to provide evidence (messages, photos, videos, etc.).

• CrewTaskr may review all relevant Platform communications and materials.

• CrewTaskr will attempt to facilitate a resolution.

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CrewTaskr reserves the sole and final discretion to determine the outcome of platform-related disputes, including whether to release funds, issue a partial or full refund, or take other appropriate action.

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6. Refund Eligibility

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Refunds may be considered in the following situations:

• Duplicate or erroneous charges

• Unauthorized transactions

• Clear platform or payment processing errors

• Failure to provide any meaningful services (subject to review)

• Cases where CrewTaskr determines a refund is warranted

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Refunds are not guaranteed. A refund may be denied if:

• The Client approved job completion

• The Worker substantially performed the agreed services

• There is insufficient evidence supporting the request

• The Client violated Platform policies

• The request is made after an unreasonable delay

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Approved refunds will be processed back to the original payment method within a reasonable timeframe.

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7. Chargebacks and Payment Disputes

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Initiating a chargeback through your bank or card issuer is strongly discouraged for disputes that can be resolved through the Platform. Chargebacks may result in:

• Immediate holds on your account

• Temporary or permanent suspension

• Investigation and potential reversal of funds

• Additional fees or collection actions if deemed abusive

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CrewTaskr reserves the right to contest chargebacks and recover any losses, including legal fees, caused by improper chargebacks.

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8. Fraud Prevention and Risk Management

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CrewTaskr employs measures to detect and prevent fraud, including:

• Transaction monitoring

• Account verification requests

• Temporary holds or limits on high-risk activity

• Suspension of suspicious accounts

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We may refuse, delay, or cancel transactions that we reasonably believe pose a risk of fraud, money laundering, or violation of law.

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9. Taxes

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Workers are solely responsible for reporting all income earned through the Platform, paying applicable taxes, and complying with all tax laws in their jurisdiction. CrewTaskr does not withhold taxes (except where legally required) and does not provide tax advice. CrewTaskr may issue tax forms (such as 1099s) where required by law.

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10. Third-Party Payment Processor Terms

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All payments and payouts are processed by Stripe. You agree to comply with Stripe’s Terms of Service and Privacy Policy. CrewTaskr is not responsible for Stripe’s policies, outages, or actions.

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11. Currency and Pricing

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All transactions on CrewTaskr are processed in U.S. Dollars (USD) unless otherwise clearly stated. CrewTaskr reserves the right to correct any pricing or fee errors, even after a transaction has occurred.

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12. Changes to This Policy

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We may update this Payment Policy from time to time. Material changes will be notified through the Platform or by email. Your continued use of CrewTaskr after such changes constitutes your acceptance of the updated Policy.

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13. Contact Information

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If you have any questions about payments, refunds, or disputes, please contact us at:

Email: CrewTaskr@gmail.com

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By using CrewTaskr, you acknowledge that you have read, understood, and agree to this Refunds, Disputes, and Payment Policy.